Privacy Policy

Summary

Tomflowery respects the privacy of visitors to this website. The site provides information about flowers, bouquets, floral arrangements and related shop services. It does not include a web form, customer account registration or online checkout. Visitors may contact us by phone or email, and any information shared through those channels is handled according to the purpose of the communication and applicable requirements.

Information handled

Browsing this website does not require visitors to create an account or submit personal details through a form. If you contact Tomflowery by email or telephone, you may choose to provide information such as your name, contact details, bouquet preferences, flower varieties, color choices, budget, delivery or collection questions, and details relevant to a particular floral request. Please share only information necessary for your inquiry. Communications sent through external email or telephone services may also be subject to the privacy practices of those providers.

Operational use

Information received through direct communication may be used to answer questions, discuss available flowers, clarify arrangement preferences, respond to requests about gifts, explain flower care, and coordinate any agreed shop service. We aim to use the information for the purpose for which it was provided and to limit access to people who need it to handle the inquiry. We do not use the absence of a website form as a reason to request unnecessary personal information. Do not send payment card details, account passwords or other sensitive information through ordinary email.

Cookies and local storage

This website uses a small localStorage entry to remember whether the cookie notice has been accepted. This preference is stored in the visitor's browser and supports the display of the notice; it is not a customer account or a record of a floral purchase. Browser settings can be used to clear locally stored website data. For further information about this notice and the site's storage behavior, please review the cookie policy linked below.

Sharing and external services

Tomflowery does not receive information from a website order form because this site does not provide one. Information shared directly with the shop is not intentionally disclosed to unrelated parties for their independent marketing. Information may need to be shared with a service provider when reasonably necessary to respond to a request or deliver an agreed service, or when disclosure is required by applicable law. If you follow links to other websites or use external communication services, their own terms and privacy policies govern their handling of information.

Data security

We take reasonable care when handling messages and contact details received by the shop. However, no method of electronic transmission or storage can be guaranteed to be completely secure. Visitors should avoid sending confidential or unnecessary personal information through unencrypted communication channels. If you believe that information you sent to Tomflowery has been disclosed or used improperly, contact us so that the concern can be reviewed.

Retention

Contact messages may be retained for as long as reasonably necessary to respond to the inquiry, maintain relevant business records, follow up on an agreed arrangement or service, resolve a dispute, or meet legal obligations. The appropriate retention period depends on the nature of the communication and any applicable recordkeeping requirements. Local browser storage for the cookie notice remains under the visitor's control and can be cleared through browser settings.

Your choices and questions

You may choose what information to include when contacting the shop. If you wish to ask about information you have provided directly, request a correction, or raise a privacy concern, use the contact details below. Requests will be considered in light of the information available and any legal obligations that apply. Visitors can also manage browser storage through their own browser settings.

Policy updates

This policy may be revised when website functionality, shop practices or applicable requirements change. The current version published on this page describes our approach at the time it is viewed. Visitors who have questions about a particular communication or privacy matter are encouraged to contact Tomflowery directly.